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Social Media Technology Impacts Every Customer Touchpoint

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Jeremiah Owyang’s recent post on this blog Web-Strategist is an incredible useful and concise summary of the many different types of social technology, their respective uses, and their level of advancement along the learning curve. This one is definitely worth book-marking and saving!

Here is the original post
http://www.web-strategist.com/blog/2009/11/20/social-impacts-every-customer-touchpoint/


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